How can we help?

An email asks you to sign in, open an invoice, buy gift cards or urgently wire money; the sender looks odd or the link points to an unfamiliar site.

Outlook repeatedly shows a Windows Security / password prompt even though the password is correct. Mail may stop syncing.

You forgot your password or it expired and you cannot sign in to Microsoft 365, email or your PC.

You cannot reach file shares, printers or internal applications from home.

You were asked to register for multi-factor authentication, or you got a new phone and MFA prompts no longer arrive.