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Suggested answer

1. Do not click links, open attachments, or reply to the email. 2. In Outlook, use Report → Report phishing (or forward the message as an attachment to support). 3. If you already clicked a link or entered your password: change your password now at https://aka.ms/sspr and tell support immediately so we can check for sign-ins and mail rules. 4. Delete the message. We will block the sender and remove copies from other mailboxes.

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I received a suspicious or phishing email — what to do

An email asks you to sign in, open an invoice, buy gift cards or urgently wire money; the sender looks odd or the link points to an unfamiliar site.

Outlook keeps prompting for a password

Outlook repeatedly shows a Windows Security / password prompt even though the password is correct. Mail may stop syncing.

Reset your own password with self-service (SSPR)

You forgot your password or it expired and you cannot sign in to Microsoft 365, email or your PC.

Connect to the office VPN

You cannot reach file shares, printers or internal applications from home.

Set up Microsoft Authenticator for MFA

You were asked to register for multi-factor authentication, or you got a new phone and MFA prompts no longer arrive.

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