You forgot your password or it expired and you cannot sign in to Microsoft 365, email or your PC.
1. Go to https://aka.ms/sspr. 2. Enter your work email and the characters shown. 3. Verify with the Authenticator app, text code or alternate email. 4. Choose a new password (12+ characters, not used before). 5. Update the password saved on your phone (mail and Wi-Fi) within 10 minutes so the account does not lock. If SSPR says it is not enabled for you, submit a request and an agent will reset it after verifying your identity.