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Please specify the exact issue you are experiencing with email administration (e.g., password reset, phishing report, Outlook login prompt, or VPN connectivity). The available self-service options are: 1. Reset your own password: Go to https://aka.ms/sspr [KB-2]. 2. Report phishing: Use Report → Report phishing in Outlook or forward the email to support [KB-4]. 3. Fix Outlook password prompts: Clear credentials in Windows Credential Manager and sign out of Office [KB-1]. 4. Connect to VPN: Use your specific VPN client and sign in with MFA [KB-5]. If your issue is not covered by these steps, please provide more details so we can determine if escalation is required.

Based on: I received a suspicious or phishing email — what to do · Reset your own password with self-service (SSPR) · Outlook keeps prompting for a password · Connect to the office VPN

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I received a suspicious or phishing email — what to do

An email asks you to sign in, open an invoice, buy gift cards or urgently wire money; the sender looks odd or the link points to an unfamiliar site.

Reset your own password with self-service (SSPR)

You forgot your password or it expired and you cannot sign in to Microsoft 365, email or your PC.

Outlook keeps prompting for a password

Outlook repeatedly shows a Windows Security / password prompt even though the password is correct. Mail may stop syncing.

Connect to the office VPN

You cannot reach file shares, printers or internal applications from home.

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