:root{--bg:#f4f5f7;--panel:#fff;--ink:#17202a;--muted:#6b7280;--line:#e5e7eb;--brand:#1f4e79;--brand-2:#2e75b6;--ok:#15803d;--warn:#b45309;--bad:#b91c1c;--soft:#eef2f7;--r:10px}
*{box-sizing:border-box}html{overflow-x:hidden}body{margin:0;font:14px/1.45 Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--ink);background:var(--bg)}
a{color:var(--brand-2);text-decoration:none}a:hover{text-decoration:underline}
.shell{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
.side{background:#14213d;color:#dbe4f0;padding:18px 14px;position:sticky;top:0;height:100vh;display:flex;flex-direction:column}
.side .brand{font-weight:700;font-size:17px;color:#fff;letter-spacing:.2px;margin:2px 6px 18px}
.side nav a{display:flex;justify-content:space-between;align-items:center;color:#c7d2e3;padding:8px 10px;border-radius:8px;margin-bottom:2px}
.side nav a:hover,.side nav a.on{background:rgba(255,255,255,.1);color:#fff;text-decoration:none}
.side .sec{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#8a9bb6;margin:14px 10px 6px}
.side .foot{margin-top:auto;font-size:12px;color:#8a9bb6;padding:8px 10px}.side .foot form{display:inline}
.main{padding:22px 28px;min-width:0}
.top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px;flex-wrap:wrap}
h1{font-size:20px;margin:0;font-weight:650}h2{font-size:15px;margin:0 0 10px;font-weight:650}h3{font-size:13.5px;margin:0 0 8px;font-weight:650;color:#374151}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px}
.grid{display:grid;gap:14px}.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}.g5{grid-template-columns:repeat(5,1fr)}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:12px 14px}.kpi .v{font-size:24px;font-weight:700;line-height:1.1}.kpi .l{color:var(--muted);font-size:12px;margin-top:3px}
.kpi.warn .v{color:var(--warn)}.kpi.bad .v{color:var(--bad)}.kpi.ok .v{color:var(--ok)}
table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}.tbl th{text-align:left;font-weight:600;color:var(--muted);font-size:12px;padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl td{padding:9px 10px;border-bottom:1px solid #f1f3f6;vertical-align:top}.tbl tr:hover td{background:#fafbfd}.tbl-wrap{overflow-x:auto}
.badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11.5px;font-weight:600;background:var(--soft);color:#374151;white-space:nowrap}
.b-new{background:#dbeafe;color:#1e40af}.b-open{background:#dcfce7;color:#166534}.b-pending{background:#fef3c7;color:#92400e}.b-on_hold{background:#ede9fe;color:#5b21b6}.b-solved{background:#e5e7eb;color:#374151}.b-closed{background:#f3f4f6;color:#6b7280}
.p-urgent{background:#fee2e2;color:#991b1b}.p-high{background:#ffedd5;color:#9a3412}.p-normal{background:#eef2f7;color:#374151}.p-low{background:#f3f4f6;color:#6b7280}
.ch{font-size:11.5px;color:var(--muted)}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px}.muted{color:var(--muted)}.small{font-size:12px}.num{text-align:right;font-variant-numeric:tabular-nums}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;color:var(--ink);padding:7px 12px;border-radius:8px;font-size:13px;cursor:pointer;font-weight:500;text-decoration:none}
.btn:hover{background:#f7f8fa;text-decoration:none}.btn.pri{background:var(--brand);border-color:var(--brand);color:#fff}.btn.pri:hover{background:#173d61}.btn.sm{padding:4px 9px;font-size:12px}.btn.danger{color:var(--bad)}.btn:disabled{opacity:.5;cursor:default}
input,select,textarea{font:inherit;border:1px solid #d1d5db;border-radius:8px;padding:7px 9px;background:#fff;color:var(--ink);width:100%}textarea{min-height:110px;resize:vertical}
input[type=checkbox]{width:auto}label{font-size:12px;color:var(--muted);display:block;margin-bottom:3px}.f{margin-bottom:10px}.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.row>*{flex:1}
.toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}.toolbar input,.toolbar select{width:auto}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:14px;flex-wrap:wrap}.tabs a{padding:8px 12px;border-bottom:2px solid transparent;color:var(--muted);font-weight:500}.tabs a.on{color:var(--brand);border-color:var(--brand)}.tabs a:hover{text-decoration:none;color:var(--ink)}
.flash{padding:10px 14px;border-radius:8px;margin-bottom:12px;background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}.flash.error{background:#fef2f2;color:#991b1b;border-color:#fecaca}.flash.warn{background:#fffbeb;color:#92400e;border-color:#fde68a}
.msg{border:1px solid var(--line);border-radius:var(--r);padding:12px 14px;margin-bottom:10px;background:#fff}.msg.inbound{border-left:3px solid var(--brand-2)}.msg.outbound{border-left:3px solid var(--ok)}.msg.internal{background:#fffbeb;border-left:3px solid #f59e0b}.msg.system{background:#f8fafc;color:var(--muted)}
.msg .hd{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--muted);margin-bottom:6px;flex-wrap:wrap}.msg .bd{white-space:pre-wrap;word-wrap:break-word}.msg .ai{color:#6d28d9;font-weight:600}
.props .f label{font-size:11px}.props select,.props input{padding:5px 8px;font-size:13px}
.sugg{border:1px solid var(--line);border-radius:8px;padding:10px;margin-bottom:8px;background:#fafbfd}.sugg .t{font-weight:600}.sugg .b{font-size:12.5px;color:#374151;margin:4px 0;white-space:pre-wrap;max-height:120px;overflow:hidden}.sugg .acts{display:flex;gap:6px;flex-wrap:wrap}
.tl{list-style:none;padding:0;margin:0;font-size:12.5px}.tl li{padding:5px 0;border-bottom:1px dashed #eef0f3;display:flex;gap:8px}.tl li span.when{color:var(--muted);min-width:70px}
.bar{height:8px;background:#eef2f7;border-radius:4px;overflow:hidden}.bar i{display:block;height:100%;background:var(--brand-2)}
.conf{display:inline-block;min-width:38px;text-align:center;font-size:11px;font-weight:700;border-radius:4px;padding:1px 4px;background:#eef2f7}.conf.hi{background:#dcfce7;color:#166534}.conf.mid{background:#fef3c7;color:#92400e}.conf.lo{background:#fee2e2;color:#991b1b}
.sla{font-size:12px}.sla.late{color:var(--bad);font-weight:600}.sla.soon{color:var(--warn);font-weight:600}
.split{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px}.chart{display:flex;align-items:flex-end;gap:4px;height:90px}.chart i{flex:1;background:var(--brand-2);border-radius:3px 3px 0 0;min-height:2px;position:relative}.chart i.s{background:#9ca3af}
.chips a{display:inline-block;margin:0 6px 6px 0}.pre{white-space:pre-wrap;font-family:inherit;margin:0}
.login{max-width:380px;margin:9vh auto;background:#fff;border:1px solid var(--line);border-radius:14px;padding:28px}
.portal{max-width:880px;margin:0 auto;padding:24px 18px}.portal header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.portal .brand{font-weight:700;font-size:18px;color:var(--brand)}
.answer{background:#f0f7ff;border:1px solid #bfdbfe;border-radius:10px;padding:16px;white-space:pre-wrap}
.menu-btn{display:none}
@media (max-width:900px){.shell{grid-template-columns:1fr}.side{position:fixed;left:0;top:0;bottom:0;width:min(280px,84vw);transform:translateX(-100%);transition:.2s;z-index:50}#nav:checked~.shell .side{transform:none}.menu-btn{display:inline-flex}.main{padding:14px}.g2,.g3,.g4,.g5,.split{grid-template-columns:1fr}
.scrim{display:none}#nav:checked~.scrim{display:block;position:fixed;inset:0;background:rgba(0,0,0,.35);z-index:40}.tbl td,.tbl th{white-space:nowrap}}