Print jobs stay in the queue, or the printer shows Offline in Windows although it is on.
1. Turn the printer off and on; wait for it to finish starting. 2. On the PC: Settings → Printers & scanners → select the printer → Open print queue → Printer → clear Use Printer Offline if checked; cancel stuck documents. 3. Restart the Print Spooler: search Services → Print Spooler → Restart. 4. Try again. If it still fails, note the printer name/location and submit a request — the printer may have moved IP address.